Conditions of Use


Valued Customer

To ensure a smooth cooperation with the firm Stratos Swiss, based in Zurich, please read these terms and conditions absolutely. They recognize that every order for products or use our services automatically with these terms and conditions in full. Your failure to comply absolve us of any obligation under this contract and unfulfilled contracts.

1st Conditions & Offers

The customers of the requirement to pay a price for services and products arising from the contract document or the appropriate price list. All prices are in Swiss francs, EURO or U.S. dollars and given are exclusive VAT. Performance is Zurich. The freight and packaging costs are charged on a time, even with subsequent deliveries. When changing the calculation basis, we reserve the right to charge for the delivery day prices. Special conditions and actions on request, respectively. after special agreement. Our bids are confidential and may only be left to individuals to access, the process our offers actually. Price subject to change without notice.

2nd Delivery

The Stratos Swiss selects the transport and shipping. Should the purchaser / principal dissenting, he bears the extra cost. Partial deliveries are permissible. Unavoidable events such as force majeure, strikes, etc., shall entitle the Stratos Swiss. for delivery delay, possibly to withdraw from the contract. With the surrender of the goods to the buyer / customer, the benefits and risks over him. All delivery dates are binding. Exceeding the agreed credit limit or delay in payment, we reserve the right to an immediate halt in supplies.

3rd Terms of payment

Unless otherwise agreed, all invoices in Swiss francs, euros, respectively. U.S. dollars and payable within the agreed and paid on the printed invoice payment terms, without deductions. Checks are only for the redeemed. The offsetting of counterclaims of the customer is excluded. From the buyer asserted claims of liability alleged defects or release him from paying the duty. The Stratos Swiss reserves in deviation from the above payment terms, to deliver the goods only for cash or prepayment or COD. No interest payments. Refuse acceptance of goods ordered does not release from the purchase price. All dunning and collection expenses as well as special expenditure for the acceptance or payment of arrears will be charged to the buyer.

4th Liability for defects and damages

Obvious defects must be immediately communicated in writing, the latest reported within 3 days of receipt of the goods and returned within 5 (five) days, otherwise the goods shall be deemed approved. The liability for the costs of de-and reassembly or damage arising directly or indirectly by the delivered goods (consequential damages), is rejected.

5th Guarantee

The warranty periods for the different product groups are different. Basically, we give the manufacturer's warranty in full scale to our customers. Absence of these details, so a warranty period of 1 year from date of invoice. Obtain warranty, unless otherwise agreed, not compensated with credits. The Stratos Swiss. is to eliminate detectable poor materials or poor workmanship attributable to defects during the warranty period free of charge, any defective parts replaced or improved. Excluded from the warranty are damage due to improper handling, congestion, acts of God or natural wear and tear. Excluded from the warranty are consumable materials. This guarantee is also canceled if the object of purchase, without the consent of the Stratos Swiss, alterations or repairs were made. Freight, shipping and insurance costs of repairs by the customer. The material must be packaged so that no electrostatic or mechanical damage is possible. For repair entries that are not made in proper packaging, we reserve the right to refuse warranty. For certain products the warranty is handled directly by the manufacturer. For more information, see

6th Repair conditions

Repairs will be accepted only with a correctly filled out repair form (one form per item) and accompanying copy of the invoice. Be charged for filling out the form needs to repair the repair software from our website down. It will only be accepted the defective product without accessories. For organizational reasons, it is sent in every repair that arrives without a repair form or copy of invoice with us, returned at the expense of the sender. Submissions are accepted only from retailers from guaranteeing legal reasons. If approved, sent items, despite a thorough examination of them do not have the described error or not falling within the warranty, we charge a fee of CHF 38 - per 15 minutes working time. This is also good for sending items that were not related to Stratos Swiss. Basically no Previous Exchange be done. For items that are no longer manufactured or are not available, we must pass on the manufacturer repair time of delivery.

7th Final provision

The client acknowledges each telephone, written or oral order these terms and conditions in all respects. Jurisdiction for both parties Zurich. For use exclusively Swiss law passes. This edition supersedes all previous Conditions of.

Stratos Swiss - Zurich, 01 April 2016